04 Nov EAvision Australia Customer Support
EAvision Australia provides a full ater sales service for your Eavision products. We understand the importance of having your equipment ready and able to work as hard as you do. We have been working with the manufacturer for over 5 years now. Our technicians are factory trained and qualified to assist you with keeping your equipment running and, if required, carrying out manufacturer-approved repairs. We have a comprehensive inventory of spares for all current EAvision and usually ship within 24hrs of receiving an order.
Our support consists of the following features:
- On-site set-up support.
- Company Knowledge Base.
- Spares Ordering System (with exclusive customer pricing).
- Comprehensive inventory of spares available for quick delivery out of our local warehouse.
- Support Ticket System.
- 7 Day chat and phone support.
Company Knowledge Base
The EAvision Australia Company Knowledge Base is a collection of information that will assist you with the operation and maintenance of your drone and accessories. The content is continually updated, and additional material is added as new information becomes available. We source information directly from the manufacturer and via our collaboration with EAvision distributors worldwide.
Our support site is available to our customers and contains exclusive content in PDF, PowerPoint and Short Video format.
Knowledge Base Content
- J100 and J150 Flight Manuals
- J100 and J150 Maintenance Manuals
- Spares Manuals, including schematic diagrams and parts list.
- App and website crm access instructions.
- Service bulletins containing ongoing preventative maintenance procedures.
- Additional user information based on operator experience.
Spares Ordering System
Our customers get exclusive access to our spares ordering system.
To help with part selection a full schematic is presented for each section of the drone. Part descriptions, part numbers, and images are all available and clearly displayed to ensure you get the right part. Additionally, any related hardware items are also listed (screws, etc)
As always, we are here to help and are happy to discuss any order that you might have questions about.
Access to the spares ordering system is exclusive to our customers and includes discounted pricing only available to EA Australia customers
Support ticket system.
The company ticket system ensures that you have full visibility of the status of your technical support questions and issues.
All questions relating to software items, hardware issues, feature requests or just general questions can be submitted via this system using your pc, phone or any device with a web connection. Once in the system, you will get status updates and answers to your issues.
There is a full history of your requests so that you can refer back to items as required.
As always our 7 day online and phone support is available for more time sensitive issues.
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